IMPORTANT NOTICE BEFORE YOU ENROLL:

This course is not a replacement for the official materials you need for the certification exams. It is not endorsed by the certification vendor. You will not receive official study materials or an exam voucher as part of this course.

Welcome to “Mastering ServiceNow CIS-HR: Comprehensive Guide to HR Service Delivery Implementation and Optimization.”

This course is meticulously designed for professionals aiming to achieve the CIS-HR certification and enhance their expertise in ServiceNow’s HR Service Delivery (HRSD) platform.

ServiceNow Certified Implementation Specialist – HR (CIS-HR) certification is designed for professionals who want to demonstrate their expertise in implementing and configuring ServiceNow’s HR Service Delivery (HRSD) module. This certification validates an individual’s skills and knowledge in setting up and managing HRSD to streamline and optimize HR processes within an organization.

Throughout this course, you will be introduced to the course structure and objectives, understanding the significance of the CIS-HR certification. We will start with a comprehensive overview of the ServiceNow platform, exploring its key features and benefits, followed by an introduction to HR Service Delivery on ServiceNow, highlighting its key components and modules.

You will delve into the HRSD implementation process, understanding its phases, and getting acquainted with the HRSD data model, including key tables and relationships. A detailed overview of HRSD applications and modules will be provided, along with real-world use cases and functionalities.

The course will guide you through configuring HR Case Management, including its key features and configuration options. You will learn to understand and configure HR Services, following best practices, and create and manage HR templates. Additionally, we will cover the HR Service Catalog, focusing on its configuration and item management.

Integrations play a crucial role in HRSD, and you will be introduced to the importance of integrations, common external systems integrated with HRSD, and best practices for successful integrations. You will explore ServiceNow APIs and web services, understanding their use cases for HRSD integrations.

Security and compliance are paramount in HRSD, and this course will provide an overview of HRSD security, key security features and configurations, and the understanding and configuration of Role-Based Access Control (RBAC). You will also learn about compliance requirements and best practices for auditing in HRSD.

Reporting and analytics are essential for effective HRSD management. You will be introduced to HRSD reporting, key reports and metrics, and how to create custom reports. Additionally, the course covers HRSD dashboards, guiding you on creating and managing effective dashboards.

In the advanced section, you will explore advanced features in HR Case Management, best practices for managing complex HR cases, and the benefits of HR Service Delivery automation. Finally, the course will provide strategies for optimizing HRSD performance and best practices for performance tuning.

Achieving the ServiceNow CIS-HR certification demonstrates a high level of proficiency in HR Service Delivery, making it a valuable credential for professionals seeking to advance their careers in HR technology and digital transformation.

By the end of this course, you will have a thorough understanding of ServiceNow HR Service Delivery, equipped with the knowledge and skills to implement, configure, integrate, secure, and optimize HRSD, positioning you for success in achieving the CIS-HR certification and excelling in your career.

Thank you